Important Notice

FOR USERS IN THE UNITED STATES: THESE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES.

Introduction

FannieLou.AI is an artificial intelligence service provided by Unmutedco LLC. These terms govern your use of our AI services, including our APIs, models, and related tools.

Service Definition

AI Services

Our services include:

  • Natural language processing
  • Content generation and analysis
  • Data processing and insights
  • Machine learning applications
  • API access and integration

Service Limitations

  • Our AI models have specific capacity and processing limits
  • Service availability may vary based on demand and system load
  • Some features may require premium subscriptions
  • Geographic restrictions may apply

Acceptable Use

Permitted Uses

  • Integration with authorized applications
  • Processing within rate and volume limits
  • Development of approved applications
  • Personal and business use within terms

Prohibited Uses

  • Harmful or malicious applications
  • Unauthorized commercial redistribution
  • Competitive analysis or reverse engineering
  • Generation of harmful or illegal content
  • Attempts to manipulate or deceive the AI

AI-Specific Terms

Model Usage

  • You may not attempt to extract or replicate our models
  • Usage must comply with our ethical AI guidelines
  • Rate limits and quotas must be respected
  • API keys must be kept secure

Content Rights

  • You retain rights to your input data
  • We retain rights to our models and improvements
  • Generated content rights are specified by service tier
  • Some outputs may have usage restrictions

Data Processing

  • Data may be used for model improvement
  • Processing follows our privacy policy
  • You must have rights to data you submit
  • Certain data types may be restricted

Service Levels

Availability

  • We target 99.9% uptime but don't guarantee continuous service
  • Maintenance windows are scheduled with notice
  • Force majeure events may affect service
  • Premium tiers receive priority processing

Support

  • Technical support varies by service tier
  • Response times are not guaranteed
  • Self-service resources are available
  • Premium support requires subscription

Billing and Payments

Pricing

  • Service fees are based on usage and tier
  • Premium features have additional costs
  • Prices may change with notice
  • Usage is calculated in API calls or tokens

Payment Terms

  • Payments are due in advance for subscription services
  • Usage-based billing is charged monthly
  • Payment methods must remain valid
  • Service may be suspended for non-payment

Intellectual Property

Our Rights

We own:

  • AI models and algorithms
  • Service infrastructure
  • APIs and documentation
  • Branding and trademarks

Your Rights

You retain rights to:

  • Your input data
  • Custom configurations
  • Integration code
  • Generated content (as specified)

Liability and Warranties

Service Warranty

  • Services provided "as is"
  • No guarantee of specific results
  • Model outputs may vary
  • Performance depends on inputs

Limitation of Liability

  • Limited to fees paid
  • No liability for AI decisions
  • Excludes indirect damages
  • Users responsible for output verification

Term and Termination

Duration

  • Term begins upon account creation
  • Continues until terminated
  • Subscription periods vary by tier
  • Notice required for cancellation

Termination

We may terminate services for:

  • Terms violation
  • Extended inactivity
  • Non-payment
  • Abuse or misuse

Dispute Resolution

U.S. Arbitration Agreement

  • Disputes resolved through arbitration
  • Class action waiver applies
  • Opt-out available within 30 days
  • Individual claims only

Process

  • American Arbitration Association rules
  • Written submissions preferred
  • Virtual hearings when needed
  • Costs as specified in arbitration rules

Contact Information

Legal Department
155 Water Street
Brooklyn, NY 11201

Email Contacts:

Phone: +1 (646) 440-4700

Changes to Terms

We may update these terms to reflect:

  • Service changes
  • Legal requirements
  • Technical updates
  • Policy modifications

Changes become effective upon posting unless otherwise specified.

Last Updated: February 2025